Moldova’s telecommunications authority Anrceti announced that users of fixed and mobile telephony, of internet access and pay TV who are unable to solve service problems with their providers can call Anrceti’s green line 080080080 to get the needed pieces of advice and assistance faster than before.

By calling this number, consumers will also be able to submit suggestions and complaints with reference to service providers. The calls are free of charge from any parts of the country, on weekdays between 08:00hrs and 17:00hrs. As of 3 April, all the calls to 080080080 are directed to the specialists of the users protection service of Anrceti who provide the callers with explanations, offering at the same time recommendations on how to solve the raised problems. The specialists will also give consumers pieces of information about their rights, obligations of service providers in relation to their clients, and, upon request, will record the complaints as required.

Previously, the reception and review of requests received by Anrceti via the 080080080 line lasted longer. The new format of Anrceti’s communication with consumers is one of the elements of the information campaign “Know your rights as a consumer of electronic communications services” launched by the regulator in February.